Privacy policy

Introduction

This Privacy Policy explains in plain language how IVY handles your personal data, in line with the Egyptian Personal Data Protection Law (Law No. 151 of 2020). If you have any questions after reading it, please contact us at hello@ivywear.eg.

Who is responsible for your data?

IVY Wear (“IVY”), based in Egypt, is responsible for the personal data collected through this website, ivy-wear.com.

This policy applies only to this website and all of its pages. IVY is not responsible for the privacy policies or data protection practices of other websites that you may reach through links on this website.

What personal data do we collect?

We may collect and process the following types of personal data:

• Information you provide to us: such as your name, email address, phone number, delivery address and governorate, the items you order, your messages to us and your preferences.
• Automatically collected information: such as the IP address of your device, device and browser information, and information collected through cookies.

Why do we collect your data?

We use your data for the following purposes:

• To process your order, deliver it and provide customer support.
• To contact you about your order, for example to confirm it or update you on its status.
• To send you news about drops, restocks, offers and promotions, only if you subscribed.
• To improve our website, products and services, and to prevent fraud.

What is the legal basis for processing your data?

• Consent: when you give us your data to receive marketing messages or the newsletter.
• Contractual necessity: to complete the sale and delivery of the products you ordered.
• Legal obligation: to comply with the laws and regulations that apply to us.
• Legitimate interest: for internal administration and improving our website, products and services, as long as your rights do not override these interests.

What rights do you have?

Under the Egyptian Personal Data Protection Law, you have the following rights regarding your personal data:

• Right to know: to receive clear information about how we use your data.
• Right of access: to get confirmation of whether your data is being processed and to obtain a copy of it.
• Right to rectification: to have inaccurate or incomplete data corrected.
• Right to erasure: to ask us to delete your data, unless we have a legal reason to keep it.
• Right to restrict processing: to ask us to limit how we use your data in certain cases.
• Right to object: to object to processing based on our legitimate interests or to direct marketing.
• Right to withdraw consent: at any time, when processing is based on your consent.
• Right to complain: to lodge a complaint with the Personal Data Protection Center in Egypt.

To make a request to change or delete your data, or to use any of your rights, contact us at hello@ivywear.eg.

Who do we share your data with?

We do not sell your personal data. We share it only with the parties that help us run the store: the courier that delivers your order, payment and checkout providers (including Shopify), and email and hosting providers. They process data only on our behalf and for these purposes.

How long do we keep your data?

We keep your data only for as long as needed for the purpose it was collected for, or as required by law. For marketing, we keep your data until you withdraw your consent.

Will your data be transferred internationally?

Some of the services we use, including Shopify, may process data in countries outside Egypt. When this happens, we make sure your data is protected in line with the law, using appropriate safeguards such as contractual protections.

Security measures

We use appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access. Please be aware that no security measure is completely foolproof.

Cookies

We use cookies to keep your bag, remember your preferences and understand how the website is used. You can control or delete cookies in your browser settings, although parts of the website may not work properly without them.